Cisco 210-060 CICD: Implementing Cisco Collaboration Devices

Note: Although the associated examination for this course has been retired, it is a good resource for training.

This course focuses on providing the skills and knowledge necessary to implement Cisco Collaboration and UC Solutions. We cover the administration of end-user interfaces, telephony, and mobility features, and Cisco UC solutions maintenance.

This Cisco 210-060 training covers several video labs of the day to day administration of a Cisco UC solution and shows candidates step by step procedures to complete the common tasks associated with the day-to-day administration of a Cisco Collaboration solution while preparing for the Cisco 210-060 CICD exam.

• Describe the components of a Cisco Collaboration solution, and identify call flows and signaling types
• Provide an overview of interfaces for both administration and end-users in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service.
• Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
• Describe telephony features supported in CUCM  and CUCME
• Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features
• Describe how to maintain a Cisco Collaboration Solution